We highly recommend using push notifications so you don’t need an SMS/text message bundle to receive notifications on your mobile device.
If you prefer SMS/text message, order an SMS/text message bundle for your organization:
- Building Automation: via the order form on the Partner Support Portal.
- Horticulture: by calling Priva.
Prices depend on the size of the bundle and vary by country. One bundle contains a fixed number of text messages (prepaid) and applies to all users of the organization. If the SMS/text messaging limit is almost reached, every user will be informed by email and by a notification in the application.
Use rules to limit the number of SMS/Text messages sent to you (personal rules) or to people in your organization (organizational rules).
Note: SMS Alarms are sent out by the (cloud-based application) Notification Center in the same way as push notifications and e-mails are and therefore require an internet connection at your site. That is also why we recommend push notifications to the free iOS and Android apps of Notification Center. There is no difference in reliability, and it gives you the full context of your alarms and allows you to investigate and/or acknowledge alarms immediately.
If you are looking for a way to be alerted even in case of an internet outage at your site, please consider specialized alarm providers like Adesys. Priva integrates with Adesys and provides a tested method of receiving alarms that is approved by major insurance companies.