An incident can be triggered by a malfunction or control logic condition from the Priva system. Operating messages do not appear in the monitor, only high and low severity incidents.
The alarm group of an incident is either predefined in the engineering software or is called 'cloud'. At this moment, the only incident type in alarm group ‘cloud’ is the gateway offline status, and soon also other type of cloud incidents (with alarm group ‘cloud’) will appear in the monitor.
Note: The service is also prepared to show any other type of incidents in the future, for example when anomalies are detected by comfort, energy, and installation smart services.