How to reset the Access Control Local default admin user account?

If you have forgotten the password of the Access Control Local default admin user (username ‘admin’), it is advised to reset this account. This ensures that you have access to local applications at all times, even if you have lost all login details of the local accounts and you cannot sign in with your cloud account because you do not have access to the Internet.

There is no possibility to retrieve the password of the default admin user account. If you have forgotten the password, you need to reset the admin account. Resetting removes the password and permissions. After resetting, you can set the new password and permissions.

1. Connect your computer to LAN 3 of the Edge Gateway.
2. Configure your computer’s Ethernet port IP address to 172.16.1.*** (where *** must be a free number between 2 and 254).
3. Go to http://172.16.1.1/auth/support
4. Click Reset admin user.
5. Connect your computer to (the network connected to) LAN 2 of the Edge Gateway.
6. Go to Access Control Local via http://<IP_address_LAN2>:5001
7. Set the new password for the default admin user account (username ‘admin’).
8. Set permissions for the default admin user.