Updating and Replacing a Compass Gateway

Purpose

This procedure describes how to unregister an existing Compass Gateway, back up its configuration, replace the physical device with a new Compass Application Server (CAS), configure it, restore settings from backup, and register the new Compass Application Server to the Priva Cloud.

Prerequisites

• User name and password for Local Operator
• Pin code for access to the Gateway Setup App
• Access to the Priva Cloud with an administrator account
• A blank USB stick. For smaller systems a 2 GB stick could be used but a 16 GB stick formatted as exFAT is required for larger systems
• Advanced IP Scanner installed on your service PC
• Network access to the gateway

• Administrator credentials (if applicable)

  Lanner gateway mounted in Compass panel

   

1. Prepare the existing gateway

Before installing the new gateway, complete the following steps on the current device.

1.1 Log into the Gateway Setup App

1. Open the Gateway Setup App on your laptop.
2. Enter the PIN code to access the gateway.

1.2 Unregister the gateway from the Priva Cloud

If your system is connected to the Priva Cloud, you must unregister the old gateway before registering the new one.

1. In the Gateway Setup App, select the Cloud tab.
2. Click Unregister Gateway.
3. Confirm the action when prompted.

1.3 Create a backup

Create a backup of all settings, preferences, and local historical data.

1. Insert a blank USB stick into one of the USB ports on the gateway.
2. In the Gateway Setup App, open the Settings tab.
3. Click Advanced.
4. Select Backup to USB Drive.
5. Wait for the backup confirmation message.
6. Do not remove the USB stick until the backup process has fully completed.

Note that there may be problems if your backup is large. If the backup fails, try the following

1. Update the Operator to the latest version. In older versions of Operator, the backup would timeout after two minutes, giving an error.
2. Make sure the USB has is formatted properly. If it is a 16GB or larger USB, it should be formatted as exFAT. This format allows for storage of files larger than 4GB. Since the backup is one file, it could grow quite large.

2. Replace the gateway hardware

2.1 Remove and replace the physical gateway

1. Power down the old gateway.
2. Disconnect all network and power connections, noting which cables connect to each port.
3. Remove the Wi‑Fi USB dongle (if present).
4. If there is a 24 VDC to 12 VDC converter mounted beside the gateway, you can remove it.  The Compass Application Server accepts a 12–36 VDC supply, so this can be fed directly from the 24 VDC or 12 VDC power supply.
5. Install the new Compass Application Server (CAS) in the same location.
6. Connect power to the new 
7. Reconnect the network cables to the same ports as before. LAN 2 is reserved for the Priva network that have the Compasses connected.
8. Insert the Wi‑Fi USB dongle into the CAS (if applicable).

3. Power up the new Compass Application Server

1. Connect the power cable to the new device, verifying correct polarity. The CAS accepts a 12–36 VDC supply.
2. Allow a few minutes for the gateway to boot fully.

4. Configure the new Compass Application Server

4.1 Find the Compass Application Server IP address

1. Open Advanced IP Scanner on your laptop.
2. Scan the local network.
3. Look for a device whose name begins with PRIVADA‑ followed by letters/numbers.
4. Note the IP address.

4.2 Log into the new Compass Application Server

1. Enter the device name or IP address into your web browser.
2. Check whether the Operator version is up to date.  You can find the latest operator version at support.priva.com
3. If needed, download the latest version and update the gateway.

4.3 Configure basic security settings

Note that these security settings are temporary and will be overridden by your original settings when you restore from the backup.

1. Create a new PIN code.
2. Create a new username.

4.4 Connect controllers

The Compass Application Server should automatically detect connected controllers.
If no controllers appear. Verify that controllers are connected to LAN 2 on the gateway.

5. Restore system configuration

5.1 Restore from USB backup

1. Ensure the USB stick used earlier is inserted into the new gateway.
2. In the Gateway Setup App, open Settings → Advanced.
3. Select Restore from USB Drive.
4. Wait for the restore to complete and confirm the prompts.

6. Register the new gateway to the Priva Cloud (if applicable)

6.1 Register with cloud services

1. Open the Cloud tab in the Gateway Setup App.
2. Click Register to Priva Cloud.

6.2 Waiting for registration to complete

1. In your browser, go to connect.priva.com This shows the status of registration.
2. Wait for the registration to complete. Depending on the size of your system, It may take several minutes to hours to complete.

7. Final verification

1. Confirm that all controllers are communicating without errors.
2. Verify that data is being sent to the Priva Cloud.
3. Ensure no warnings or faults are displayed.
4. Check that remote access functions as expected (if applicable).